Reclaim your Amsterdam agency fee

Step 1 · The 4 questions

Let's check if your fee was legal

1. Did the agent advertise the apartment / work for the landlord (not hired by you)?

Yes, they listed the landlord's place

No, I hired them to search for me

Not sure

2. Were you charged a fee on top of rent and deposit?

Bemiddelingskosten

Agency / mediation fee

Contractkosten

Administratiekosten

Courtage

Other fee

3. How much did you pay? (€)

4. When did you pay?

Roughly the last 5 years is usually reclaimable.

Step 2 · Your details

Fill these in and your letter writes itself

Your full name

Agency / landlord's agent name

Rental address

Your IBAN (for the refund)

Step 3 · Your reclaim letter

English

Nederlands

Answer the questions above and your letter appears here.

Send it to the agency by email and registered post. Give them 14 days. No refund? Take it to Het Juridisch Loket, the Huurcommissie, or the kantonrechter. Tenants usually win.

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This tool gives general information, not legal advice. The core rule: under article 7:417 of the Dutch Civil Code an agent acting for the landlord can't also charge the tenant a mediation fee, and the Wet goed verhuurderschap (since 1 July 2023) reinforces it. Exceptions exist (mainly if you hired the agent yourself). For your specific case, confirm with Het Juridisch Loket, the Huurcommissie, or a tenant-rights organisation like !WOON.